Unblocking design: Making information visible with Ugnė

“Design balances artistry with reason. It’s the art of making information visible, unobstructed by language or format,” Ugnė tells me.

It’s an elegant way to think about the practice of design, especially for those of us who are literal-minded. Enter Ugnė Jurgaitytė, a Leff designer with a regular artistic practice outside of work. I asked her some questions about where design inspiration comes from when the job is to convey information efficiently and ended up learning about taking inspiration from everywhere in life, the good kind of novelty, and how design isn’t necessarily about making things look pretty.

Mimi: Let’s start with the idea of inspiration. How much does inspiration matter in design work and in your work in particular?

Ugnė: There aren’t many moments in my day-to-day work that are simply meant to inspire someone or evoke a feeling. Most often, it’s to clarify and communicate in an appealing and approachable way. So inspiration becomes a tool for collecting other tools with which to better my work, both in how I create it and how I want it to be experienced.

The thing that inspires me is not the outcome I seek in my own interpretation and design. Inspiration can be a fresh take on stylistic approaches, textures, layout, or some way to bring newness to the current problem I’m trying to visually solve. It can be as simple as seeing a photograph’s softness and translating that softness into a shape, typeface, or color palette in a completely unrelated way.

Inspiration breaks my routine. Without inspiration, I’d be approaching every new project with the same process, which would inevitably lead me to the same conclusions, which would even more inevitably lead me to purposeless, unimaginative, or simply dysfunctional work.

In contrast, some of the daily work I do for clients—charts, presentations, and brand-new designs—does not need to be inspiring to the viewer on the receiving end. It often doesn’t have to evoke anything other than clarity. Knowing when to use inspiration and when to offer inspiration is key.

Mimi: Related to that, where do you look for new design concepts to feed your brain?

Ugnė: Everywhere is a bad answer, but…everywhere.

Since I started working, I noticed that I’ve learned to see the world and absorb information in a very different way. There are reliable resources (such as Pinterest, Behance, museums, and colleagues) that will consistently show you new things in your language of expertise—in my case, design. But I find that keeping 5 percent of my brain attuned to a nonexistent future client’s needs helps me see daily objects, evaluate them, and remember anything useful that I might use in a future approach or sketch. A pizza restaurant’s vintage neon sign will be internalized for logo inspiration or color studies, or a bad package design will remind me to keep an eye on font sizes and margins on a book design—things like that.

Mimi: How much do you value novelty in design, and what can be its advantages and its drawbacks?

Ugnė: Novelty is too often mistaken for successful design.

Like I briefly touched on earlier, design is a balancing act between creativity and logic. In my experience, novelty relies too heavily on the former and neglects the latter. It transforms something meant to primarily inform into something meant to primarily awe. I try not to focus too much on it, honestly, except when it involves novel technologies or tools.

Resources and tools such as Webflow are novel in the positive sense. They’re the first of their kind in how much freedom they allow designers, unrestricted by knowledge of code (or the lack of it). This kind of novelty is worth paying attention to. For instance, here’s an interactive that can be done without coding and without spending time on approval cycles. It could even convince me to learn (yet another) interface, even though the stream of new interfaces is the most tedious thing designers deal with over the years.

Mimi: Take us through your thought process. How do you evaluate a chart that involves lots of quantitative data (numbers) compared with one that uses more text and concepts? How would you approach thinking about numbers and concepts differently?

Ugnė: I always approach the evaluation part of my job through the eyes of non-designer Ugnė. Does this make sense to me? Where is it confusing? What is illegible or illogical? What does this number mean? Where do my eyes get stuck as I scan the page?

I ask these questions as if I don’t actually know the context, or brand rules, or what font is wrong and what chart scales are off. I assess what I see in the place of the intended audience, make notes, then go back and fix things as a designer. That way, I always know that the biggest issues are addressed right away. The design details can be completed as a secondary priority because, in the case of charts and data, the priority will always be clarity first, aesthetics second. Numbers are easier than text and concepts because math never lies. It’s a nice thing to lean on when often your job is seen as highly subjective.

Mimi: What are some common pitfalls in how laypeople think about design versus how designers think about design?

Ugnė: It’s easy for non-designers to believe that our sole purpose is to make things look nicer, when, really, aesthetics are a side effect of our actual work—making information feel accessible and understandable. I’d compare it to working with a translator versus using Google Translate: yes, the job is to make things mean what they are supposed to mean, but it’s up to the interpreter to know the larger context; understand human nature; and use language, phrases, and colloquialisms that will most accurately convey the essence of the message. If it’s done correctly, you won’t know how much work and skill went into it.

Senior adviser

Allan elevates thought leadership with a veteran editor’s perspective on distinctive content and a journalist’s eye for trends in world events. He began his career as a writer and editor covering business, economics, and the environment for the Tallahassee Democrat, the Miami Herald, The New York Times, and The International Herald Tribune in Paris. Allan went on to work at McKinsey & Company for more than 20 years in Europe, Asia, and North America, where he specialized in emerging markets and shaped global thought leadership as editor in chief and editorial board member of the McKinsey Quarterly. At LEFF, Allan works with colleagues and clients to launch new projects, and he uses his expertise to support the professional development of LEFF’s team of editors.

 

Director of LEFF Sustainability Group

Katie is passionate about the power of storytelling to motivate audiences to action, particularly related to environmental issues—the throughline of her multifaceted career. She has managed a water project for the World Bank, been one of the UK’s climate security negotiators at NATO, helped design green strategies for several governments as a McKinsey & Company consultant, and taught courses on writing for public policy at the Harvard Kennedy School. Based in Brussels, Katie currently develops sustainable content strategies; edits a wide range of climate content, including infographics and major reports; and oversees LEFF’s Into the Weeds interview series, which shares stories of the people and organizations combating climate change.

 

VP of marketing and business development

Chad has brought brand narratives to life for more than 15 years by developing powerful stories, inspiring stakeholders with unique marketing campaigns, and building communities of enthusiastic audiences. Chad honed his approach to content as a sales and marketing executive for Disney and ESPN Media Networks, where he used storytelling to increase revenue for mobile and linear-channel products. Since then, he has held several senior marketing roles across healthcare, education, and technology companies. Most recently, Chad was the vice president of corporate marketing at Telarus, where he developed comprehensive branding initiatives across multiple technology disciplines, including cloud, cybersecurity, and AI. Chad joined LEFF in 2024, and he’s excited to launch innovative marketing strategies that drive growth and deliver transformative results.

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Mary is a data visualization expert with a rare combination of talents. Trained as a fine artist, she also enjoys writing, advanced math, and learning new skills; she taught herself coding and UX, and she’s continued to build valuable proficiencies that keep her on the cutting edge of content. Prior to joining LEFF, Mary worked at McKinsey & Company, developing the precise, engaging charts that have become a hallmark of the firm’s widely read publications. Today, she collaborates with LEFF editors and clients to distill even the most complex ideas into compelling, intuitive data visualizations. By asking the right questions and determining the best formats, she ensures data visuals amplify key insights.

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Peter is an expert at developing clear, compelling stories about complex subjects—a skill that’s served him well as an award-winning journalist, editor, and book author. A former reporter for The Wall Street Journal and writer for Fortune magazine, Peter also spent seven years at the McKinsey Global Institute, where he stayed at the forefront of major trends in business and technology as a senior editor and editorial director. Peter has also written five nonfiction books, including a bestseller in France, where he currently resides. He brings his unique perspective as a collaborative, tactical thought partner to his work at LEFF by uniting stakeholders, upholding a high standard of quality, and ensuring content is well-structured and aligned with client needs.

People director

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Design director

Christa was always drawn to art and design, and over time, she also discovered a passion for progress: She’s motivated by meeting goals, building teams, and refining the many small steps between concept and content. Christa built the foundation of her design career at an advertising agency before moving on to the marketing department of a healthcare university, where she oversaw print and digital projects as a graphic designer, senior creative and brand specialist, and creative services manager. Today, Christa is excited to explore the possibilities of LEFF’s ever-growing content offerings, lead a group of creative designers, and use her experience and strategic design thinking to deliver outstanding results for clients. 

 

Production director

Jen approaches copy with a clear philosophy: Edit in service of the reader. She began her career in journalism, where editing newspaper copy on the second shift meant meeting tight daily deadlines and making quick decisions. Roles as a senior editor, executive editor, and director of editorial production followed, and Jen used her good judgment and love for the written word to elevate copy for entertainment news and B2B publications. Whether navigating the intricacies of highly specialized style guides or constructing crosswords in her free time, Jen is at home in the possibilities of language. At LEFF, she leads the production department: a collaborative, adaptable team that maintains our—and Jen’s—deep commitment to quality and clarity.

 

Group account director

Joe values preparation, but an early career experience taught him to troubleshoot in unfamiliar situations. One of his first roles in marketing required him to travel suddenly to Toronto to help a multinational restaurant business build its presence in Canada. Two years later, Joe had worked through regional differences and complex logistics to help the client meet its goals, and he became a more active listener in the process. Whether successfully delivering game-changing outcomes in an agency setting or at a university, where he directed marketing operations across campuses, Joe remains focused on solving problems with well-informed decisions. At LEFF, he’s overseeing the processes that ensure everyone has what they need to do their best work and strengthening the connection between effective operations and exceptional client service.

VP, content marketing

Karianne has a unique history of engaging audiences and telling stories. After studying music, she found new ways to express herself in the world of branding. Her more than 20 years in marketing and strategy are a testament to her ability to bridge business and creative mindsets, and she has developed content to communicate the ethos of global brands such as GE, State Farm, Motorola, and Procter & Gamble. Prior to joining LEFF in 2024, Karianne was vice president of digital at Weber Shandwick, led workshops at General Assembly, founded her own business, became a certified well-being expert, and released an album. As the lead of LEFF’s content marketing team, she looks forward to helping clients discover new opportunities to make an impact with lively, thoughtful content.

SVP, content innovation

Luke has crafted a writing life by pursuing—and creating—fresh opportunities. As a newspaper journalist in his native Australia and then as a foreign correspondent, freelance writer, editor, and management consultant, Luke developed the keen editorial eye and strategic perspective that has led him to the forefront of thought leadership and B2B publishing. Luke has helped leading organizations share transformative insights through print media and emerging digital platforms. Before joining LEFF, he was an executive editor at McKinsey & Company, managing director of Deloitte Insights, and global editor in chief for EY. Always driven to match the medium to the message, Luke collaborates with LEFF’s content marketing, editorial, and design departments to showcase clients’ most important ideas.

Partner

Alia approaches content like a conversation: She listens to clients to learn about their goals and responds with strategies that resonate with their audiences. Alia is an expert at translating ideas into smart, compelling integrated campaigns, and her experience in the agency world honed her abilities as a versatile creative partner and insightful innovator for enterprise clients such as Toyota, Kaiser Permanente, and Allstate. She got her start in publishing after living and working in Ukraine, where she focused on HIV/AIDS education and grant writing. At LEFF, she has assembled a team of multifaceted creatives who tell clients’ exciting, meaningful stories across channels and formats.